Who is First Step?
What are First Step's office hours?
How can I obtain information from First Step Internet?
You can interact directly with Tech Support by visiting our chat space at http://www.fsr.com/chat/.
Technical questions can be submitted via e-mail to firstname.lastname@example.org. Questions submitted via e-mail will be given priority.
Our sales, billing and other staff can be reached toll-free at 888-676-6377 or at 208 882-8869. Office hours are 8am through 5pm Monday through Friday. Techsupport is available 8am - 7pm Monday through Friday and 9am - 6pm on the weekends.
For more information, please check out our: Contact Page
What do you charge for your services?
First Step offers a variety of full Internet access options, each with their own costs.
The EdgeWave spam filter costs either $1.50 per month or $18.00 per year.
First Step offers on-site network and computer installation, support and maintenance services. The hourly cost is $65.00 per hour plus one-way travel or you can arrange for a service contract. Please contact our sales department to establish your own service contract.
First Step provides in-house computer maintenance services for $65.00 per hour.
Server setups and business-class connection configurations may incur additional costs. Please give us a call and we will be happy to get you a quote for what services we can offer.
What communities do you serve?
What hotels do you serve?
Kamiah - Clearwater 12 Motel
Lewiston - Days Inn
Lewiston - GuestHouse Inn and Suites
Moscow - Royal Motor Inn
Moscow - Royal Motor Inn Guests
Moscow - Super 8 Motel
Orofino - Helgeson Place Hotel & Suites
Orofino - Lodge at River's Edge
Pullman - Hilltop Inn
Pullman - Palouse Inn
What Apartment Complexes do you serve?
|Pullman Apartment Complexes||Moscow Apartment Complexes|
|Hill Enterprises||Meadow Brook||Avail||Palouse Properties||621 Taylor||Telkonet|
|Summer Hill||Avail||701 Taylor||Telkonet|
|Boulder Creek||Avail||Campus View||Avail|
|Cedar Ridge||Avail||University Village||Avail|
|Stadium Terrace||Avail||Blackketer Tule||1174 West A Street||Avail|
|Dabco||Aspen Village||Avail||1210 West A Street||Avail|
|Providence Court||Avail||250 Baker||Avail|
|Pine Ridge||Avail||254 Baker||Avail|
|Maple Valley||Avail||258 Baker||Avail|
|Churchill Downs||Avail||Pope Eisinger||220 Baker||Avail|
|Emerald Downs||Avail||224 Baker||Avail|
|Kip Dev||Harvest Gardens||Avail||264 Baker||Avail|
|Latah||Avail||Welcome Home||705 N Jefferson||Avail|
|Cornerstone||Maple Street||Avail||715 N Jefferson||Avail|
|422 NE Maiden Lane||Avail||793 Brent Drive||Avail|
|A Street||Avail||795 Brent Drive||Avail|
|Other||Cougar Crest||Avail||2942 E Palouse River Drive||Avail|
|Maiden Lane||Avail||2988 E Palouse River Drive||Avail|
|Kirk Hill||201 Taylor||Avail|
|East E Street||Avail|
|South Main Street||Avail|
|Brennan Properties||1621 Lenter||Avail|
|1315 Linda Lane||Avail|
|1412 West A Street||Avail|
|1418 West A Street||Avail|
|1125 Ridge Road||Avail|
What DNS numbers should I be using?
Our current DNS servers are:
How can I get faster connection speeds?
Can I telnet into the server?
Do you have a 1-800 number for dialup?
Why is there SPAM?
SPAM is unsolicited "junk" e-mail sent to large numbers of people to promote products or services. If people would not buy the products or services advertised in spam, the use of spam would die away. Unfortunately, sufficient people respond to the unsolicited junk e-mail to make it profitable for the original senders.
Spam has become so successful that it is now being propagated by viruses that spread throughout the internet. Many modern viruses send spam from every infected computer. Using viruses to send spam has significantly increased the volume of spam being circulated over the internet.
Do you offer a spam filter?
Yes. We use one of the largest spam filtering companies in the country -- EdgeWave. You can learn more about EdgeWave by clicking here.
What is my e-mail address?
Your email address is the address that others on the Internet use to send you electronic mail. It is composed of your "userid" (e.g., johndoe), followed by the '@' character (read "at"), followed by the domain name, i.e. "lewiston.com". Thus, a complete email address is: email@example.com
How do I send e-mail to someone
There are two types of e-mail: POP e-mail and web-based e-mail.
To send e-mail using a POP account typically requires an e-mail client such as Windows Live Mail, Mac Mail, or Microsoft Outlook. After opening your e-mail client and setting up your e-mail address in the client, you can create an e-mail message, type in the e-mail address, subject, message body, and click send. Specific instructions can be found
Examples of web-based e-mail are Gmail and hotmail. To send e-mail from a web-based e-mail service, you typically use a browser like Internet Explorer, Firefox, or Google Chrome. Once the browser is open, you need to enter the address of the web-based e-mail provider such as www.google.com. Log in using your username and password. Proceed to create an e-mail message and send it to the desired e-mail address.
Can I have more than one email address?You have up to 5 additional email accounts you can add to your primary account. To set up a secondary email account, just go to our account management page. This page allows you to check your billing status, pay by credit card, change your account password, add or delete secondary email accounts and more. The URL for this page is: http://www.fsr.com/account-management/
Click the "Login to Account Management" button on that page. Enter your First Step username and password then click the "Login" button.
From there all you have to do is to configure your email program to use your additional email account.
Do you support IMAP mail service?
Can I add or change e-mail address(es)?
Do you offer filter for offensive web sites?
First Step encourages concerned customers to seriously consider installing a content filter on their computer(s). A content filter will prevent access to objectional web sites. There are many such content filters available.
I'm new to the Internet. Where do I start?
The Internet is a vast network of interconnected networks. It can be daunting for a beginner to navigate this system but with a little practice you will be able to tap into this rich resource of information and content. Here is a quick primer on some of the key elements of the Internet.
Internet Addresses (URL)
An Internet Address (also known as a URL, or Uniform Resource Locator) is how you connect to a location on the Internet. Addresses come in many forms, the most popular of which are on the World Wide Web (www). To get to a location on the internet, simply type in the address you wish to visit in the browser's address bar, for example:
- ftp://(File Transfer Protocol)
file://(when opening a local file on your system)
https://(a secure server will use this, the "s" stands for secured.)
Search engines exist to help you locate resources and pages on the Internet. Many search engines allow for advanced search capabilities, but they all share common functionality. Here are some of the ways to search for information on the Internet:
- Keyword search:
- Web Design Moscow Idaho Internet
This will return all sites that have any of these keywords, in any order.
- "first step internet"
This will return sites that contain this exact phrase.
- First AND Step AND Internet NOT Bank NOT Construction NOT Microsoft
this allows for refinement of a search to include certain keywords together, but also tells the search engine to exclude results that are not relevant.
What kind of information is on the Internet?
The type of information you're likely to find on the Internet is free information, such as government documents, works with expired copyrights, works that are in the public domain, and works that authors are making available to the Internet community on an experimental basis.
Conversely, some types of information you are not likely to find on the Internet, most notably, commercial works are protected by copyright law. Some information is only available for a fee.
What scripts are available for my webspace?Hit Counter
If you would like to add a counter to your web page just put this line at the bottom of your html document.
FormMail is a universal WWW form to E-mail gateway. There are only two required form input tags which must be specified in order for this script to work with your existing forms. Other hidden configuration fields can also be used to enhance the operation of FormMail on your page.
First you need to tell the server to use this script to handle your form input. To do this, add the following to the top of your form:
How can I change my mailing address, phone number or other information?
You can change your account information by clicking on https://ecommerce.fsr.com/accounts/
Enter your logon id and your password and click "Continue".
Then click on "Update Account Information".
How do I change my password?You are able to change your password and check on your account information with our account management page. This page allows you to check your billing status, pay by credit card, change your dial-up password, add or delete secondary email accounts and more. The URL for this page is:
Enter your user name and password then click the "Continue" button.
Once you access your account click the “Change Password” button. On the next page enter your current password in the field provided and then enter you new password (may be from 3 to 8 characters long) in the “New Password” and “Verify New Password” fields. When all information is filled out click the “Change Password” button. It is strongly recommended that you contact technical support after changing your password. There are devices that will need that new information, and we would like to help you update them so your connection is not interrupted.
Your new password will be in place within the next 20 minutes (for instance: if you create the new address at 4:28 PM then it will be added at 4:40 PM when the server synchs all passwords), you will then need to use it to connect and to check your primary email account.
How can I make payments online?
You can make payments online by clicking on https://ecommerce.fsr.com/accounts/.
Enter your username and password and click "Continue". Click on the "Make Payment" button.
From here you simply enter the appropriate information and follow the instructions below.
If you need assistance, our Billing department is happy to help. Feel free to give them a call.
How can I tell what version of the operating system is running on my computer?
In all versions of the Windows Operating System, click on the "Start" button.
Click on "Run"
Type in "winver" without the quote marks
The window that comes up will display the version of Windows installed on your computer.
What is Windows Update?
Microsoft has a utility called "Windows Update" to help keep the Windows Operating System current and up to date.
If your computer runs a current version of the Windows Operating System (Vista, 7, or 8) you should download and install all "Critical Updates" from Microsoft. Critical updates repair flaws in the operating system that will protect your computer from the malicious acts of others on the Internet. To check if you have the current Windows Updates, open Internet Explorer, click on Tools, and click on Windows Update.
What is a virus?
How do I get a virus?
There are three ways by which you can contract a computer virus.
- The first is by opening a program that contains a virus inside. These are called Trojan Horse viruses because they trick you into loading themselves by masquerading as a useful program. They must be activated by opening the program before they can infect your system and often arrive as attachments in email.
- The second way is through a vulnerability in your web browser. Loading a web page that takes advantage of these sorts of flaws can load a virus without your knowledge.
- The final method is through a vulnerability in your operating system. A network-aware virus, or "worm", can use these holes to infect your computer without having you open any programs or go to a web page.
How can I protect my computer?
The following steps are critical to protecting yourself and your computer from malicious activity on the internet.
You should apply all Critical Updates for Windows. There is a direct link from Internet Explorer up at the top under Tools --> Windows Update. The critical updates almost always repair some security flaws that have been discovered.
You should have an antivirus program running on your computer, such as those made by Grisoft (AVG), Symantec (Norton Antivirus), or McAfee. There are plenty of free antivirus programs out there, You don't necessarily have to pay for an antivirus program. We recommend Microsoft Security Essentials and BitDefender Free. Having an antivirus program is important but not sufficient. You must make sure that you update the virus definition files every other day or at least weekly for the program to provide protection against new viruses.
You should have some protection from spyware. We recommend Ad-aware and Spybot Search and Destroy and MalwareBytes. You should update these programs and run a scan of your computer at least weekly with each program.